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Data Protection

Privacy Policy

We value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data.

Last Updated: January 16, 2025

We ("Company," "Sovi," "we," or "us") value your ("user," "you," or "your") privacy and recognize the sensitivity of your personal information. We are committed to protecting your personal data and only use it appropriately to provide you with quality services, products, and opportunities as described in this privacy policy.

1. Information We Collect

Account Information

If you create a Sovi account, we may collect information such as your email address. We support Google, Apple sign-in, and email verification code login methods. Note that we do not collect information from your social media accounts beyond what is necessary for authentication.

User Content

We collect user content you create, share, or post to the app, which may include photos or image files of math problems and related metadata that you submit for solving.

Important: Please do not provide financial account numbers, social security numbers, photos of other people, health information, or other sensitive confidential information through the app.

Device Information

We may collect device identifiers to help identify your device's hardware and operating system. Device information may be accessed using industry-standard identifiers.

2. How We Use Information

We use the collected information for the following purposes:

  • Provide support and respond to your requests and inquiries
  • Personalize your app experience and assist you while using it
  • Provide and improve the app's services
  • Understand how the app is being used to make improvements

3. Data Security

We maintain security standards and procedures designed to prevent unauthorized access to your data. We use commercially reasonable measures such as data encryption, firewalls, and server authentication to protect your personal information.

Important Notice: However, no information security measures are impenetrable, and we cannot guarantee absolute security of our app, servers, or databases.

4. Your Rights

You have the right (subject to certain limitations) to:

Access

Request access to personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information

5. Contact Us

If you have any questions about privacy or wish to exercise any of your data rights, please contact us using the information below:

Contact Information

General Contact
contact@sovi.chat
Privacy Officer
privacy@sovi.chat