Privacy Policy
We value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and share your information when you use Sovi.
We value your ("user," "you," or "your") privacy and recognize the sensitivity of your personal information. We are committed to protecting your personal information and only use it appropriately to provide you with quality services, products, and opportunities as described in this privacy policy.
This privacy policy explains the online information practices of Sovi ("Company," "Sovi," "we," "our," or "us"), which hosts the website https://sovi.chat and the mobile application Sovi (collectively, the "App"). We believe it is important to explain what information we collect, how we process this information, and describe the rights you have regarding the personal data we process. Sovi strictly adheres to applicable data protection laws and regulations.
Please note that when using the App, this privacy policy should be read together with our Terms of Service. By accessing the App, you acknowledge that the privacy policy and Terms of Service govern your use of the App.
I. Information We Collect and How We Use It
We may collect and hold personal information relating to you that is necessary for conducting our business, including (but not limited to) providing products, services, or information, improving our services to provide a better experience, and fulfilling our regulatory obligations.
User Profile Information
If you are a user of the App, creating a user profile is optional. If you register for a user account with the App, we may collect certain information such as your email address. We support Google and Apple direct login, as well as email verification code login methods. Please note that we do not collect information from your social media accounts beyond what is necessary for authentication.
User Content
We collect any user content that you create, share, or post to the App, which may include information contained in your user account, as well as photos or other image files and related metadata of homework questions and academic materials you submit for solving.
Please do not provide financial account numbers, social security numbers, photos of other people, information about your or others' health conditions, or any other sensitive or confidential information through the App.
Location Information
When you use our services, we do not use geolocation technology to collect your precise location information. However, we do collect your IP address, from which we can only determine your approximate location and cannot identify your physical address. This enables us to enhance our services and your experience and ensure you receive relevant content.
Financial Data
We utilize Apple and Google to process all financial transactions, and Sovi does not obtain any personal data related to your transactions.
Please note that if you request a refund, we may share your activity logs with Apple or Google to help verify your usage of the App. This process is simply to ensure a fair and transparent review of any inadvertent subscription requests, and your privacy is important to us.
Device and Internet Usage
If you download the App, we may collect information from your device, including identifiers, to help us identify your device's hardware and operating system. Device information may be accessed using industry-standard identifiers, such as those approved by your device's operating system manufacturer.
II. How We Use Information
| Purpose | Legal Basis |
|---|---|
| Provide support and respond to your requests and inquiries | We have a legitimate interest in responding to your requests and inquiries for ongoing business management |
| Personalize your access to the App and assist you while using the App | We have a legitimate interest in providing and improving the App |
| Provide the services of the App | Contract performance and legitimate interests |
| Improve the App by helping us understand who is using it and how it is being used | We have a legitimate interest in improving our services |
| Share data with our service providers, such as those who host data for us | We have a legitimate interest in using suppliers to provide business services |
| Marketing our products and services, and enabling third parties to provide advertising through the App | We have a legitimate interest in promoting our products and services and generating advertising revenue |
Your Right to Object - Please note that you have the right to object to our processing of personal information for legitimate interests.
III. Data Retention
We retain your personal information for as long as it is necessary and relevant to our business. Criteria used to determine retention periods include:
- The length of time personal information is needed to provide services and operate the business;
- The type of personal information collected;
- Whether we have a legal, contractual, or similar obligation to retain personal information (for example, mandatory data retention laws, government preservation orders related to investigations, or data that must be retained for litigation or dispute purposes).
IV. Your Data Rights
You have the right (subject to certain limitations) to:
- Request access to personal information we hold about you;
- Request correction when your personal information is inaccurate, outdated, or incomplete;
- Request that we delete your personal information;
- Opt out of any marketing communications we may send you and object to our use/retention of your personal information if we do not have a legitimate reason to do so;
- Portability of personal information, i.e., to request that a copy of your personal information be provided to you or a third party in digital format.
How to Exercise Your Rights
All such requests should be made using the contact details listed below. We will respond to your request in writing as soon as possible after receiving your request, and in any case within one month if a written response is required, or orally if requested.
You also have the right to complain to EU data protection authorities or other relevant regulatory authorities about our processing of your personal information.
V. Security
We maintain security standards and procedures designed to prevent unauthorized access to your data by anyone, including our employees. We use commercially reasonable means, such as (but not limited to) data encryption, firewalls, and server authentication to protect the security of your personal information.
Important Notice: However, no information security defenses are impenetrable, and we cannot guarantee the security of our App, servers, or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.
VI. International Users
The App is hosted in the United States. Accordingly, personal information collected from you, including information collected through the App, will be transferred to the United States. Such transfers may not provide a similar level of protection as that provided by foreign jurisdictions.
If you do not consent to the transfer and processing of your personal information in the United States, or if doing so would be illegal in your home country, please do not use the App.
VII. Children's Privacy
We do not knowingly collect personal information from children under the age of 16. If we learn that a child under 16 has provided information on the App, we will delete that information as quickly as possible.
VIII. Changes to This Privacy Policy
This privacy policy sets out our current policies and demonstrates our commitment to your privacy. We may change the content or services in the App at any time, so our privacy policy may change at any time in the future and will be updated from time to time. Whenever we make significant changes to this privacy policy, we will post the updated privacy policy at this link.
IX. Contact Us
If you have any questions about privacy issues, or if you wish to exercise any of the above data rights, please email us or visit any of our branches for more information. To ensure we execute your instructions accurately, help us continually improve our services, and for security considerations, we may monitor and/or record your phone calls with us.
Our Contact Information:
Sovi
General Contact: contact@sovi.chat
Privacy Officer: privacy@sovi.chat
Data Protection: data@sovi.chat
Support: support@sovi.chat